System Operations Support Guadalajara, Mexico
System Operations Support Description
DESCRIPTION
Systems Operations Support
Are you passionate about leading strategic initiatives and making a profound impact on projects? As an SRE at our company, you'll have the opportunity to work with a dynamic and supportive team on diverse, high-impact projects for some of the world's biggest brands. This is your chance to contribute to a thriving IT environment and further your career. Apply now to learn more about this exciting opportunity.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Responsibilities
- Production Stability: Take ownership of production stability and problem resolution for Quant/Enterprise Technology systems during core business hours
- Production Environment: Ensure the readiness and effective operation of production environments, conducting routine maintenance on file, data store, and job control systems
- On-Call Support: Participate in on-call rotations, being available to address issues outside regular business hours
- Complex Issue Resolution: Investigate complex issues related to production delivery, conduct root cause analyses, establish solutions, and oversee the necessary steps for resolution
- Risk Management: Identify and manage risks, promptly flag significant issues, and escalate incidents when required
- Client Focus: Deliver results, productivity, quality, and value to clients, meeting their deadlines and objectives while remaining an honest, realistic, and dedicated partner
- Deployment: Deploy patches and full-stack updates into production, ensuring seamless operations
- Disaster Recovery Testing: Lead regular disaster recovery testing and improve the process continually
- Innovation: Play an active role in proposing innovative technologies, tools, and approaches to improve processes and solve business problems
Requirements
- Intermediate SQL: Proficiency in MS SQL databases
- Scripting: Intermediate knowledge of PowerShell or C#
- Troubleshooting: Strong troubleshooting skills
- Technical Experience: Hands-on experience in creating, improving, supporting, and releasing technical solutions, preferably in a Microsoft environment
- Coding Skills: Understanding of object-oriented programming language coding principles
- Technical Stack: Experience with RESTful services, SQL databases, AMQP
- CI/CD: Familiarity with CI/CD tools such as Bitbucket, Control-M, Grafana, Octopus, and TeamCity
- ITIL: Understanding of ITIL processes
Nice to have
- Reactive Programming: Experience with ReactiveX
- Programming Languages: Knowledge of Python, Scala, or Go programming languages
- Reporting Tools: Experience with reporting tools like JasperReports, DynamicReports, or QlikView
- Complex Environments: Experience working in complex environments with multiple dependencies
- Monitoring Tools: Familiarity with monitoring tools such as Grafana, Victoria Metrics, SolarWinds, and Elasticsearch
We Offer
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
- Monthly non-taxable amount for the electricity and internet bills
Conditions
- By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy
