Responsibilities

• Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
• Provide technical assistance and support as part of a global 24x5-support organization
• Work closely with Engineers and Product Managers to improve the product and make our customers successful
• Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
• Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
• Follow notification and escalation procedures
• Follow standards for communications with business involving operational issues

Requirements

• AT least 3 years’ experience fully as Networking Engineer or a combination of Networking and Sysadmin
• Strong knowledge of Linux/UNIX and Windows Server
• Strong knowledge of web and mail protocols (HTTP, TLS, SMTP, etc)
• Experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB
• Experience with routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing
• Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
• Experience with shell scripting
• Familiarity with multi-tasking and multi-processing
• Familiarity with container’s networking implementations
• Experience withVMs(Google Compute Engine, VMware, Amazon EC2, etc.)
• Capable to set up monitoring, conduct performance audit and performance optimization
• Strong understanding of administration (user accounts, permission models, access control)
• Experience troubleshooting with network troubleshooting tools (traceroute,iperf,tcproute), and at identifying latency and performance issues (traffic egress/ingress, routing, forwarding rules and connectivity, etc.)
• Familiarity with common Linux troubleshooting tools (vmstat,iostat, lsof,strace)
• Expected to be able to design, deploy, follow, explain and enhance defined ITIL/ITSM processes in his team as well as linked teams. Knowledge of Software development processes and methodologies
• Provides tactical vision. Expected to be self-managing, take technical responsibility for a subsystem or a whole project, work without supervision and test his work thoroughly using test cases
• Familiarity with SQL
• Familiarity with cloud computing
• Strong business ownership and customer focus

We offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 3 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
• Monthly non-taxable amount for the electricity and internet bills