Cloud Support Engineer (Infrastructure - CN) Tokyo, Japan
Cloud Support Engineer (Infrastructure - CN) Description
EPAM Systems provides 24/7 support services for users of a major cloud platform.
The support team is distributed across multiple locations. We are hiring a Cloud Support Engineer to extend our multi-language team, based in Minato-ku, Tokyo, Japan.
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Responsibilities
- Manage customer technical support issues by providing resolutions or recommendations related to IAAS products and services, as part of a global 24x7 support organization
- Handle incident management, problem management, and change management manage change requests and incident tickets for the remaining Infrastructure Teams
- Adhere to notification and escalation procedures, and maintain communication standards with businesses involving operational issues
Requirements
- 3+ years’ experience as a Systems Engineer or System Administrator
- Strong knowledge of Linux/UNIX and Windows Server as the Administrator level
- Experience with shell scripting, cloud computing, virtualization and other cloud solutions
- Business-level English skills + native fluency in Chinese
- Experience in Kubernetes, Docker containers, computer networking (NAT, DNS, firewalls, basic routing, load balancing, etc.), and coding ability in one or more languages (Java, Python, C++, etc.) are plus
We offer
- Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included
- Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us
- You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
- By choosing EPAM, you'll be working at Glassdoor’s 100 Best Places to Work for 2023 and 2024 and one of the Most Loved Workplaces, as recognized by Newsweek from 2021 through to 2023
Life at EPAM
•EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities
•Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy
•We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail
•With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond
