Lead ServiceNow Engineer Armenia or Remote
Lead ServiceNow Engineer Description
We are looking for an experienced and dedicated Lead ServiceNow Engineer to join our team.
In this role, you will be responsible for technical supervision, solution design, and hands-on development as part of a greenfield ServiceNow ITSM implementation project. Your work will include the creation of both a front-end portal and corresponding backend modules. This is a great opportunity for a knowledgeable professional who is ready to take on leadership duties and guide a team through a major IT service management implementation.
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.
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Responsibilities
- Lead and manage a small implementation team, while providing technical guidance and support
- Architect and design comprehensive solutions on the ServiceNow platform
- Ensure the solution's alignment with business requirements and industry best practices
- Execute hands-on development including customization, scripting, and configuration of ServiceNow
- Oversee code quality and implementation of development standards
- Collaborate with stakeholders to convert functional requirements into technical solutions
- Perform code reviews and troubleshoot any technical issues that arise during implementation
- Stay updated on ServiceNow capabilities and continuously work towards improvements
Requirements
- Hands-on experience with ServiceNow, including front-end portal and corresponding backend modules
- Proven track record of leading and managing a team implementing end-to-end ServiceNow ITSM solutions
- Expertise in the technical areas of ServiceNow ITSM such as solution design, development, scripting, and configuration
- Strong understanding of ITIL processes
- Excellent problem-solving skills, including experience with code reviews and troubleshooting during the implementation phase
- Exceptional communication skills with the ability to clearly explain complex technical concepts
- English B2 and above
Nice to have
- Up-to-date ServiceNow certifications
We offer
- We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract and O'ReillyFree
- English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)
EPAM Armenia is a team of talented innovators united by a passion for technology. In 2014, we opened our first office in Yerevan, and now we have a second engineering hub in Gyumri. We've built a continuously learning organization that helps its employees rapidly advance their careers. Here you will work with the world's industry leaders, support impactful projects using the latest technologies, collaborate with multi-national teams, and have access to a wide variety of development opportunities.
