Senior Network Support Engineer Buenos Aires, Argentina
Senior Network Support Engineer Description
We are seeking a highly skilled and experienced Senior Network Support Engineer to join our team.
This individual will be responsible for providing advanced-level support for our global data network, serving as level 3 support for all network-related tasks and troubleshooting. The ideal candidate will design, develop, and deploy LAN/WAN network infrastructure and ensure its reliability and security.
If you are interested in this opportunity – apply!
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
#LI-DNI
Responsibilities
- Design, develop, and deploy LAN/WAN network infrastructure
- Provide 3rd level troubleshooting for all LAN/WAN alerts and issues
- Maintain all monitoring and reporting systems
- Produce and maintain documentation for all systems deployed
- Perform on-call duty for non-business hours support as per shift assignments
- Perform administrative tasks pertaining to time entry and status reporting
- Configure and install various network devices and services
- Perform network maintenance and system upgrades
- Monitor performance, system availability, and reliability
- Monitor system resource utilization, trending, and capacity planning
- Work within established configuration and change management policies
- Implement security tools, policies, and procedures
- Liaise with vendors and other IT personnel for problem resolution
- Maintain 24x7 availability for support
- Conduct technical trainings to internal resources
Requirements
- 3+ years of experience in a network support role
- CCNP Certification required
- B.A. Degree / B.S. Degree in a relevant field
- Azure/cloud-based networking expertise
- Experience with SDWAN, Cisco Firepower preferred
- Experience in troubleshooting complex network issues
- Proficiency in configuring and troubleshooting Cisco network devices
- Experience with Next Gen Firewalls, Cisco ISE, and wireless technologies
- Knowledge of routing protocols, LAN switching, and TCP/IP protocol suite
- Experience with network security practices
- Experience with firewall cloud services, Zscaler preferred
- Familiarity with applications such as SAP, Citrix, Portal, etc
- Strong communication and documentation skills
- Fluent English communication skills at a B2+ level
Nice to have
- Additional certifications such as CCIE
- Experience in a global network environment
- Proficiency in additional network technologies and protocols
We offer
- Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)
- Medicina Prepaga (It covers the collaborator and direct family group)
- Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
- Discounts card
- English Training (English lessons, twice per week)
- Training Program (Access to multiple customized training plans according to the needs of each role within the company)
- Marriage bonus (The company doubles the allowance established by law that ANSES offers)
- Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
- External Agreements and Discounts
- Vacations: 14 calendar days a year
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