BI & Data Analytics Support (JA) Tokyo, Japan
BI & Data Analytics Support (JA) Description
EPAM Systems offers 24/7 support services for users of a major cloud platform. The support team is distributed across multiple locations. We are hiring a Data Analytics Support Specialist with proven experience in Business Intelligence (BI) and visualization to expand our multi-language team, based in Minato-ku, Tokyo, Japan.
#LI-DNI#REF_JP_ClHupd
Responsibilities
- Provide comprehensive technical support for Cloud Platform Analytics products, solutions and APIs like Looker services, and manage incidents, problem-solving, and change processes as part of a global 24/7 support organization
- Collaborate effectively with engineers, product managers, and internal support teams to enhance the product, address and document product bugs and feature requests, and ensure customer success with effective solutions
- Follow notification and escalation procedures, uphold high communication standards with business stakeholders on operational issues, and collaboratively enhance cloud products at a senior level with internal support teams
Requirements
- 3+ years’ experience in a role encompassing software development, data analytics engineering, or a related field
- Knowledgeable in Python, SQL and Big Data architectures and technologies (1TB+) with experience in Business Intelligence (BI) or Data Visualization (Google Looker, Grafana, Tableau, PowerBI, Kibana, Microstrategy)
- Experienced with distributed computing frameworks (e.g., Hadoop, Spark, Flink), distributed data stores (e.g., HBase, Cassandra), and message brokers (e.g., Kafka, RabbitMQ)
- Working knowledge of Git repositories
- Strong research, analytical, and problem-solving skills capable of managing vast amounts of data (up to exabytes)
- Familiarity with web protocols (HTTP, TLS/SSL, etc.) and a solid understanding of programming and scripting languages including Java, C++, C#, Scala, Python, PHP, and R
- Business-level English skills + native fluency in Japanese
We offer
- Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included
- Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us
- You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
- By choosing EPAM, you'll be working at Glassdoor’s 100 Best Places to Work for 2023 and 2024 and one of the Most Loved Workplaces, as recognized by Newsweek from 2021 through to 2023
Life at EPAM
•EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees and our communities
•Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy
•We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail
•With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond
