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Senior Content Designer Remote

Senior Content Designer Description

Job #: epamgdo_blt153463d5078e191d_en-us_Other_Colombia

Join our team as a remote Senior Content Designer and help us design the best Virtual Agent UI layer and skill development!

As a Senior Content Strategist, you will be responsible for defining and delivering experience strategy, using human-centered design methods to co-create and test solutions that address real customer challenges. You will develop User Journeys and User Flows that highlight customer interactions throughout an end-to-end experience. Additionally, you will provide wireframes for concept and prototyping to be used for user research, and detailed visual and UX design supporting tactical efforts. You will also influence strategy for a project or product area by articulating a coherent UX vision based on clear, actionable problem/opportunity statements.

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Responsibilities

  • Define and deliver experience strategy
  • Use human-centered design methods to co-create and test solutions that address real customer challenges
  • Develop User Journeys and User Flows that highlight customer interactions throughout an end-to-end experience
  • Provide wireframes for concept and prototyping to be used for user research
  • Influence strategy for a project or product area by articulating a coherent UX vision based on clear, actionable problem/opportunity statements
  • Provide governance strategy
  • Explore diverse, novel perspectives and design directions by default, and evaluate concepts using appropriate methods to determine the strongest
  • Confidently facilitate idea generation with stakeholders
  • Create clear and compelling materials and narratives explaining design rationale to team and stakeholders using customer, business or competitive insights
  • Tailor communications (content focus, style, format, etc.) for different audiences as appropriate

Requirements

  • 3+ years of proven experience as a Senior Content Strategist or similar role
  • Excellent knowledge of Conversational UX design (voice, chatbots)
  • Experience in designing for NLU, ML/AI-driven experiences and the platform (self-service console) that powers these
  • Experience in providing governance strategy
  • Mastery of common visual and interaction design principles and practice
  • Ability to create appropriate sketches, wireframes, flows, design comps, and prototypes with minimal guidance
  • Ability to bring together different stakeholders with varied perspectives to identify opportunities to align goals and increase efficiency across organizational boundaries
  • Excellent communication and presentation skills
  • Ability to tailor communications (content focus, style, format, etc.) for different audiences as appropriate
  • English level B2+ or higher

We offer

  • Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
  • Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
  • Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
  • Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
  • Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
  • Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
  • Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
  • Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
  • Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!
  • Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home

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