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End-User Support Engineer Izmir, Turkiye

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End-User Support Engineer Description

Are you a solutions-driven individual, passionate about tackling technical challenges and eager to make a difference in a dynamic global company like EPAM?

As an End User Support Engineer at EPAM, you will be on the front lines, ensuring seamless hardware and software operation for our team. Your knack for problem-solving will be put to good use as you deal with various technical issues, supporting end-users and interacting with cross-functional teams.

Come be the driving force enabling our team to work smoothly and efficiently and lend your expertise to a company that values collaboration, innovation, and growth.

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What You’ll Do

  • Support colleagues regarding IT requests/incidents (hardware/software)
  • Communicate with external vendors and Global IT teams to resolve problems
  • Maintain and update assets inventory
  • Communication room maintenance and environment monitoring
  • Install and configure computer network hardware and applications
  • Taking employees or clients through a series of actions, either face-to-face or remotely via MS Teams, to help set up systems or resolve issues
  • Rapidly establish a good working relationship with employees and other professionals, promoting good IT practices

What You Have

  • Basic troubleshooting skills in Win, Apple, and Linux OS
  • Basic knowledge of networking (TCP/IP, DNS, DHCP)
  • Basic knowledge of Microsoft Windows Server management (Active Directory, WSUS, 3rd party antivirus service)
  • Understanding of basic principles of asset management, ITIL (or any other ITSM tool)
  • User-friendly attitude willing to help employees solve their daily issues with IT infrastructure
  • Good communication skills and problem-solving attitude
  • Capable of working in a team in a multi-level organization
  • Willing to learn new technologies and respond quickly to new challenges
  • Work permanently on-site

We Offer

  • Build a global career with international projects and clients • Stay ahead in your career by working with diverse and cutting-edge technologies
  • Competitive compensation in USD, regular assessments, and salary reviews
  • Private Health Insurance: Unlimited usage with 80% coverage
  • Meal Allowance
  • Extensive Annual Leave Policy including extra workday-annual leaves granted for the first year
  • Referral program: cash bonus for each successful recommendation
  • Relocation opportunities within our offices in 50+ countries
  • Amazing learning and development opportunities: Hard & soft skills internal training courses, mentoring programs, and free access to over 2,500 in-house courses and over 18,000 on LinkedIn learning

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