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ServiceNow Architect Remote

ServiceNow Architect Description

Job #: 92522
We are seeking a ServiceNow Architect, whose main tasks will evolve around enhancing the ability to leverage ServiceNow capabilities at scale, reducing platform sprawl in the organization, and driving automation. Our client is a world leader in the manufacture of advanced technology systems for the semiconductor industry. The company offers an integrated portfolio for manufacturing complex integrated circuits (also called ICs or chips).

It is a fully remote position offering you the flexibility to work from any location in Poland, whether it's your home or one of our well-equipped offices in Gdansk, Katowice, Krakow, Lodz, Warsaw, or Wroclaw.


The objective of our client is to keep pace with the escalating business demand on the ServiceNow platform. As coverage and adoption of the platform grow exponentially, the focus is on enhancing the governance perspective to provide a stable ServiceNow platform while adhering to business and IT demands.

What You’ll Do

  • Architect, design, implement, and maintain our ITSM/Help Desk and IT Operations platform
  • Collaborate closely with stakeholders to comprehend their needs and craft solutions aligned with their specific requirements
  • Stay up-to-date on the latest ITSM trends and technologies
  • Provide technical support to users of the ITSM platform
  • Conduct and support training on the ITSM platform
  • Work with other IT teams to ensure the ITSM platform is integrated with other systems

What You Have

  • Bachelor’s degree in information technology, computer science, or a related field
  • 5+ years of experience in IT Service Management/Help Desk and IT Ops platforms
  • Experience with ServiceNow
  • Strong understanding of ITIL and other ITSM frameworks
  • Excellent problem-solving and analytical skills
  • Outstanding communication and interpersonal abilities
  • Capacity to work autonomously and collaboratively within a team
  • Proficiency in English at the B2+ level

We Offer

  • We gather like-minded people:
    • Friendly team and enjoyable working environment
    • Engineering community of industry’s professionals
    • Flexible schedule and opportunity to work remotely within Poland
    • Chance to work abroad for up to 60 days annually
    • Relocation within our 50+ offices
  • We provide growth opportunities:
    • Outstanding career roadmap
    • Leadership development, career advising, soft skills and well-being programs
    • Certification (GCP, Azure, AWS)
    • Unlimited access to LinkedIn Learning, Get Abstract, O’Reilly, Cloud Guru
    • Language classes on English and Polish for foreigners
  • We cover it all:
    • Stable income (Employment Contract or B2B)
    • Participation in the Employee Stock Purchase Plan
    • Referral bonuses
    • Benefits package (health insurance, multisport, shopping vouchers)
    • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and many more
    • Corporate and social events
  • We may contact chosen candidates only

About EPAM

  • EPAM is a leading global provider of digital platform engineering and development services. We embrace a dynamic and inclusive culture, where you will collaborate with multi-national teams, contribute to a myriad of innovative projects, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential


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