L3 Support Engineer (Enterprise Administrator) Romania or Remote
L3 Support Engineer (Enterprise Administrator) Description
Job #: 90710
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
• Customer overview: in production hydrocarbyl company being acquired. Re-fresh and start of IT operations and environment setup.
• Project domain: IT support and operations of a customer's IT environment
• Technologies used: current Linux to be migrated to Windows, O365
• Team size and specifics: estimated in 3 persons – 1 near the site with occasional visits to the customer premises in Bucharest and Arad and the rest remotely.
• Location: Romania, Arad/Timisoara
• Enterprise Administrator as a member of EPAM internal administrators team serving and running EPAM's infrastructure.
• With mail focus on internal operations, this position will also be involved in production projects support - shared mode.
Customer position overview:
• Customer overview: in production hydrocarbyl company being acquired. Re-fresh and start of IT operations and environment setup.
• Project domain: IT support and operations of a customer's IT environment
• Technologies used: current Linux to be migrated to Windows, O365
• Team size and specifics: estimated in 3 persons – 1 near the site with occasional visits to the customer premises in Bucharest and Arad and the rest remotely.
• Location: Romania, Arad/Timisoara
EPAM position overview:
• Enterprise Administrator as a member of EPAM internal administrators team serving and running EPAM's infrastructure.
• With mail focus on internal operations, this position will also be involved in production projects support - shared mode.
What You’ll Do
- Role: L3 support engineer for the customer and supporting internal EPAM infrastructure systems:
- Planning, maintenance and troubleshooting of Azure, [GCP, AWS]
- Planning, maintenance and troubleshooting of Azure AD, Office 365 services, including Exchange Online, SharePoint Online
- Planning, maintenance and troubleshooting of Microsoft Active Directory Domain Service and connected services
- AD DS, AD FS, AD CS, DNS, DHCP, LAPS, TSG, MBAM, WDS, WSUS, GPO
- Planning, maintenance and troubleshooting of email services based on on-prem Exchange 2010, 2016, 2019
- Planning, maintenance and troubleshooting of SQL server 2005/2008(2008R2)/2012/2014/2016/2017/2019; Always On availability groups, mirroring
- Planning, maintenance and troubleshooting of Private Cloud infrastructure
- Microsoft System Center Virtual Machine manager (Hyper-V)
- Storages, blades, etc
- L2/L3 support of Microsoft System Center Configuration Manager
- OS images, applications, packages for automatic installation, baselines, updates, PXE, reporting
- L2/L3 support of Microsoft Endpoint Manager
- Intune, Co-management, Autopilot
- L2/L3 Support of Apple Mac devices using JAMF
- L2/L3 Support of Linux devices
- Scripting / Automation on PowerShell, Python, Bash
- Write IT-related work instructions
- Resolve incidents and process changes by request from assigned project, EPAM IT management and/or other departments in timely manner
What You Have
- Must have skill: Romanian language
- Primary hard skills (technical stack):
- Strong experience in public clouds: Azure/Office 365, [GCP, AWS.]
- Strong experience in Microsoft Windows Server roles and features, other IT infrastructure services
- Strong experience in email services: Exchange Online, Exchange on-prem
- Good experience in Scripting (PowerShell, Python, Bash)
- Good experience in private cloud infrastructure (Hypervisors, storages, blades, etc.)
- Experience with SQL databases (procedures, triggers, view, etc.)
- Good experience in backup (Data Protection manager)
- Ability to support production systems and application
- Familiarity with Git, Jenkins, and CI/CD required
- Secondary skills:
- Good experience in Linux
- Good experience in technical writing
- Experience in monitoring / testing architectures and best practices
- Good understanding of IT infrastructure design principles
- Strong knowledge of ITIL best practices
- Soft skills:
- Empathy
- Business communication
- Ability to lead IT team, consult peers and to mentor newcomers
- Ability to work independently without much need for technical guidance or ramp-up time
- Experience and knowledge:
- 2+ years of supporting enterprise level IT environment
- English level: B2
We Offer
- We believe that the greatest strength of the company is its people. EPAM is fully committed to help its employees to reach their full potential and achieve their professional goals through continues learning. With this in mind, we would like to introduce to you few of the many opportunities and services which we believe will help you expand your current knowledge:
- Full access to cutting-edge tools and technologies
- Competitive compensation depending on experience and skills
- All-around Social package: professional & soft skills training, medical & family care programs, sports
- Relocation opportunities
- Free English classes
- Unlimited access to LinkedIn learning solutions
- Continuous experience exchange with experts and professionals worldwide
- Friendly team and comfortable working environment
- Engineering, corporate, and social events within and outside the Company
- Flexible working schedule
- Opportunities for self-realization
