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Cloud Support Engineer (Network - JA or CN or KR) Japan

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Cloud Support Engineer (Network - JA or CN or KR) Description

Job #: 86270
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

DESCRIPTION


EPAM Systems provides support service for major cloud platform users. Support team is distributed between multiple locations. We are hiring people to extend support in Japanese, Chinese and Korean languages.

We Value


Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.

Responsibilities

  • Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
  • Provide technical assistance and support as part of a global support organization
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Incident Management, Problem Management and Change Management: change requests and incident ticket handling for the remaining Infrastructure Teams
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
  • Follow notification and escalation procedures
  • Follow standards for communications with business involving operational issues

Requirements

  • At least 3+ years’ experience as a Systems Admin or a Network Engineer
  • Strong knowledge of Linux/UNIX and Windows Server
  • Familiarity with multi-tasking and multi-processing
  • Capable to setup monitoring, conduct performance audit and performance optimization
  • Strong understanding of administration (user accounts, permission models, access control)
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
  • Experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB
  • Experience with routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing
  • Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
  • Familiarity with container’s networking implementations
  • Experience troubleshooting with network troubleshooting tools (traceroute, iperf, tcp route), and at identifying latency and performance issues (traffic egress/ingress, routing, forwarding rules and connectivity, etc.)
  • Experience troubleshooting Linux performance (CPU, memory, I/O)
  • Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace)
  • Familiarity with SQL
  • Familiarity with cloud computing
  • Strong business ownership and customer focus

Nice to have

  • Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc
  • Familiarity with BigQuery, Cloud Storage and CloudSQL
  • Coding ability in one or more languages (Java, Python, C++, etc)
  • Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc)
  • Experience in deploying and managing distributed systems and clusters
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc)
  • Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement

We offer

  • Unique opportunity to work for challenging projects in a multinational team
  • Competitive compensation depending on experience and skills
  • Regular assessments and salary reviews
  • Free English classes and unlimited self-service trainings
  • Friendly team and creative atmosphere
  • Flexible working schedule
  • Corporate and social events

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