ITSM/ServiceNow Consultant Georgia or Remote

What You’ll Do

• Drive requirement gathering and analysis
• Create User Stories/Requirements specifications
• Design and improve processes in ITSM and adjacent domains
• Serve as a process subject matter expert to the customer and members of the team
• Closely collaborate with various stakeholders and members of the team
• Communicate requirements and act as a liaison between the customer and the development team
• Create and maintain process documentation
• Participate in pre-sales activities and demos

What You Have

• Experience in designing and improvement of processes in ITSM and adjacent domains
• Strong communication, negotiation and presentation skills
• Solid understanding of Agile methodologies and ITIL
• Experience in working directly with technical and business stakeholders on the customer’s side
• Expertise in business process modelling
• Experience with writing good documentation
• English at B2+ level

Technologies

• ServiceNow (or other ITSM tool), MS Office suite, business process modelling tools

We offer

• Outstanding career development opportunities with a transparent roadmap to accelerate your journey
• Knowledge sharing within the community of 61,600+ industry’s top professionals worldwide
• Unlimited access to learning courses (LinkedIn learning, EPAM training courses, English regular classes, Internal Library)
• Community of 61,600+ industry’s top professionals
• Friendly team and enjoyable working environment
• Flexible working schedule
• Competitive compensation
• Regular assessments and salary reviews
• Social package – medical & family care
• Corporate and social events