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ITSM/ServiceNow Consultant Georgia or Remote

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ITSM/ServiceNow Consultant Description

Job #: 78710
We are looking for a driven and innovative ITSM/ServiceNow Consultant to join our growing team and help design and build solutions on the ServiceNow platform. In this position, you will play a key role on a variety of projects in ITSM, ITOM, HR and other business domains for customers all over the world.

What You’ll Do

  • Drive requirement gathering and analysis
  • Create User Stories/Requirements specifications
  • Design and improve processes in ITSM and adjacent domains
  • Serve as a process subject matter expert to the customer and members of the team
  • Closely collaborate with various stakeholders and members of the team
  • Communicate requirements and act as a liaison between the customer and the development team
  • Create and maintain process documentation
  • Participate in pre-sales activities and demos

What You Have

  • Experience in designing and improvement of processes in ITSM and adjacent domains
  • Strong communication, negotiation and presentation skills
  • Solid understanding of Agile methodologies and ITIL
  • Experience in working directly with technical and business stakeholders on the customer’s side
  • Expertise in business process modelling
  • Experience with writing good documentation
  • English at B2+ level


  • ServiceNow (or other ITSM tool), MS Office suite, business process modelling tools

We offer

  • Outstanding career development opportunities with a transparent roadmap to accelerate your journey
  • Knowledge sharing within the community of 61,600+ industry’s top professionals worldwide
  • Unlimited access to learning courses (LinkedIn learning, EPAM training courses, English regular classes, Internal Library)
  • Community of 61,600+ industry’s top professionals
  • Friendly team and enjoyable working environment
  • Flexible working schedule
  • Competitive compensation
  • Regular assessments and salary reviews
  • Social package – medical & family care
  • Corporate and social events

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