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Senior IT Service Manager Belarus or Remote

Senior IT Service Manager Description

Job #: 71141
We are looking for a Senior IT Service Manager to join Business Systems and Services (aka BSS) department. BSS provides our colleagues with a complete set of IT services and applications to support continuous working processes and business functioning of EPAM in general.


What You’ll Do

  • Help the BSS management in fostering of a service-oriented culture
  • Conduct research and help BSS Service Owners in the development and support of service roadmaps
  • Drive the evolution of service management practices towards effortless end-user experience
  • Communicate best practices across the BSS teams
  • Drive cross-functional improvement initiatives

What You Have

  • Minimum 5 years of experience in the Customer Service Management field on a B2C Market
  • Extensive hands-on experience in the application of ITSM/IT4IT best practices in a real-life
  • Experience in implementation of ITIL4 Service Value chain and product concepts
  • Understanding of Service Design concepts (personas, customer journey, etc.)
  • Experience in implementation of a balanced system of KPIs & metrics with a focus on CX
  • Expertise in managing cross-functional teams (10-20 ppl)
  • BA knowledge
  • Experience in the usage of process mapping techniques (BPMN, IDEF, etc.)
  • Leadership, presentation, analytical skills and high learning capacity
  • Time-management and conflict-management
  • Previous working experience in analytical agencies (Deloitte, PwC, EY) will be a plus

We offer

  • Outstanding career development opportunities
  • Knowledge-sharing with colleagues all around the world
  • Unlimited access to learning courses (LinkedIn learning, EPAM training courses, English regular classes, Internal Library)
  • Community of 47,500+ industry’s top professionals
  • Regular assessments and salary reviews
  • Competitive compensation
  • Friendly team and enjoyable working environment
  • Social package – medical & family care
  • Flexible working schedule
  • Corporate and social events

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