Responsibilities

• Play the Key Business/System Analyst role or a Team Lead role for managing 2-5 Analysts
• Work closely with customer to ensure requirements are captured, scope is controlled and expectations are met
• Work closely with team members to synthesize analysis into key features and develop actionable recommendations
• Participate or facilitate workshops, stakeholder interviews, solution review meeting etc
• Read and understand project documentation; create and maintain high-quality business analysis artifacts, including specifications, requirement documents, user story, wireframes etc
• Establish and maintain professional and consultative relationships with customers; communicate with business stakeholders throughout project lifecycle
• Maintain expertise and knowledge of business domain, technologies and solutions
• Participate and support sales activities

Requirements

• Minimum of 5 years’ business analysis experience in software development or enterprise software products
• Good understanding of one or multiple business domain areas and business processes. Demonstrate ability to learn and systematize business knowledge
• Able to self-manage, work without supervision, and check his/her own work thoroughly
• Deep knowledge of software development life cycle. Ability to follow and understand a defined software development process
• Experienced in working with Agile and other software methodologies; Strong knowledge of Agile practices
• Proficiency in BA techniques and tools; proven experience and knowledge on requirement management, including eliciting, analyzing, validating and formalization/regulation of requirements in written format. Ability to create and maintain specification documentation
• Experience in modeling and analysis of business processes (e.g. UML, Modeling and Design skills)
• Strong analytical, critical thinking and problem solving skills
• Ability to adapt quickly to new processes and standards, with a strong commitment to providing exceptional customer service
• Read and write the customer's communication language and have advanced speaking ability
• Good customer management skills; strong ability to interface and build relationships with customer stakeholders; can participate in phone conferences; be interviewed by customers; be involved in customer workshops and presentations; visit customers without supervision
• Excellent writing and communication skills in English and Chinese; able to write high-quality unambiguous texts
• Good interpersonal and strong communication skills to effectively communicate with stakeholders and team members
• Ability to work collaboratively in a multi-IT-discipline and multi-cultural environment
• Ability to collaborate with distributed teams and customer stakeholders
• Basic IT knowledge to understand and communicate with software engineers
• Demonstrate a sense of responsibility for the quality of the deliverables created
• Upper intermediate (CEFR B2) or higher level of spoken and written English

Nice to have

• Experience in banking or retail business domain
• Experience of creating prototypes, user interface, web product design

We offer

• Experience exchange with colleagues all around the world
• International projects
• Opportunities for self-realization
• Friendly team and enjoyable working environment
• Engineering, corporate and social events
• Professional & soft skills trainings, medical & family care programs, and forums to explore beyond work passion (CSR, photography, painting, sports, etc.)
• Free English classes
• Online training course library, mentoring, career development and potential partial grant of certification
• Flexible working schedule
• Compensation for sick leave and paid time off
• Tech talks and hackathons
• Referral bonuses