Cloud Support Data Specialist (Japanese) Tokyo, Japan
Cloud Support Data Specialist (Japanese) Description
Job #: 58885DESCRIPTION
We are looking for an experienced Cloud Support Data Specialist (Japanese) in our Tokyo office to make our team stronger.
We Value
Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.
#REF_JP_GCP
Responsibilities
- Provide support to customers using Cloud Platform products, solutions and APIs, including Big Data and Machine Learning and related services
- Provide technical assistance and support as part of a global 24x7-support organization. Agent must be willing to work shifts between the hours of 8:00 and 22:00 JST Sunday - Saturday including public holidays
- Work closely with engineers and product managers to improve the product and make our customers successful
- Follow notification and escalation procedures
- Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
Requirements
- 3+ years’ experience fully as either technical support or a developer in big data and machine learning services
- Understanding Cloud technology such as AWS, Google Cloud, Azure
- Ability to read and understand code, able to write code to reproduce customer problems
- Strong research, analytical and problem-solving skills
- Familiar with REST API, Git and machine learning framework such as scikit-learn
- Familiar with SQL and relational database concepts
- Firm understanding of programming (Java, etc.) and scripting languages (Python, etc.)
- Experience with Big Data architectures and technologies and BI solutions
- Business level English skill (B1+)
- Japanese Native Level or JLPT N1 Language skills
Nice to have
- Experience with distributed computing frameworks (e.g. Hadoop, Spark, Flink, Storm, Samza, Beam, Google Big Query, etc.)
- Experience with distributed data stores (HBase, Cassandra, Riak, Google Bigtable, Amazon Dynamo DB, etc.) and/or distributed message brokers (Kafka, RabbitMQ, ActiveMQ, Google Pub/Sub, Amazon Kinesis, etc.)
- Experience with any ML library (pytorch, tensorflow, Spark mllib) or basic understanding of ML concepts
- Experience with the popular technologies in the machine learning/big data ecosystem
- Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
- Experience with PaaS and IaaS technologies
We offer
- Friendly team and enjoyable working environment
- Work-life balance and flexible schedule
- Online training library, mentoring, career development and potential partial grant of certification
- Unlimited access to LinkedIn learning solutions
- Referral bonuses
- Compensation for sick leave and paid time off
- Opportunities for self-realization
