Senior Systems Engineer

Kyiv, Ukraine

(74892784)

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Our customer is a big data company focused on premium video. Their comprehensive suite of offerings includes one of the world’s largest premium video platforms, a media logistics solution for video production workflows, and a holistic advertising platform for direct and programmatic trading.

If you enjoy solving complex problems in a fast and efficient way, being on the phone with strategic customers, finding bugs and contributing to online communities, then you have the profile we are looking for! Your primary role as a client-facing technical and business support professional will be working to meet deadlines with responsive and prompt turnaround times. You will be responsible for all aspects of post sales technical customer satisfaction. When partners or customers experience technical difficulties, you will be the first point of contact. You investigate and resolve cases. You will serve as a technical liaison between the Customer and the Engineering Team working to ensure the criticality of the problem is fully understood and satisfactorily resolved in a time sensitive manner. By handling technical problems with extreme professional acumen, you will deliver a positive problem-solving experience to our customers.

Responsibilities

  • Identify, respond, and resolve platform-related technical problems raised by customers in full compliance within existing Service Level Agreements;
  • Evaluate the criticality of a given problem; isolate and escalate problem within our customer;
  • Work closely with engineering teams to resolve issues and conduct root-cause analysis;
  • Work effectively with Sales and Customer Success teams to manage and maintain a high level of customer satisfaction.

Requirements

  • Bachelor of Science degree in Technology or related field;
  • 4-6 years of hands-on technical support or executive level technical support experience;
  • Being highly-motivated in customer support services and client satisfaction;
  • Experience in Web technologies and platforms such as Java Script, HTML, FTP, SSL, Flash, CSS;
  • Experience in troubleshooting/debugging complex technical issues;
  • Excellent written and oral communication skills in English;
  • Ability to articulate technical solutions to all audiences;
  • Ability to excel in a fast-paced, agile environment.

Nice to have

  • Programing experience with at least one server-side programming language (Ruby, PHP, Java, Python) would be a big plus;
  • Experience with Online Video technologies;
  • Ability to communicate to a third league.

We offer

  • Competitive compensation depending on experience and skills;
  • Individual career path in engineering;
  • Social package - medical insurance, sports;
  • Sick leave and regular vacation;
  • Partial coverage of costs for certification and IT conferences;
  • English classes with certified English teachers;
  • Flexible work hours.

Why EPAM?

EPAMers appreciate our flexible work environment, great benefits, and opportunities to thrive. 

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