ESM / ServiceNow Consultant Serbia or Remote
ESM / ServiceNow Consultant Description
We are seeking a driven and innovative ESM / ServiceNow Consultant to join our growing team and help design processes and consult clients on end-to-end solutions built on the ServiceNow platform.
In this role, you will play a key role in delivering projects across ITSM, ITOM, HR, and other business domains to a global client base. We support both Employment Contract and B2B arrangements based on your preferences.
#LI-DNI
Responsibilities
- Drive requirement gathering and analysis
- Create User Stories and Requirements specifications
- Design and improve processes in Enterprise Service Management
- Serve as a process subject matter expert for clients and team members
- Collaborate closely with various stakeholders and team members
- Communicate requirements and act as a liaison between clients and the development team
- Create and maintain process documentation
- Participate in pre-sales activities and demonstrations
Requirements
- Experience in designing and improving processes in Enterprise Service Management domain using process modeling tools
- Strong communication, negotiation and presentation skills
- Solid understanding of Agile methodologies
- Deep understanding of Information Technology Infrastructure Library
- Proficiency in ServiceNow or other IT Service Management tool
- Flexibility in working directly with technical and business stakeholders
- Experience with business process modeling and writing effective documentation
- English proficiency at B2+ level
We offer
- Diverse multicultural, multi-functional, and multilingual work environment
- Global scope, international projects in different business domains: life sciences and healthcare, retail, and distribution, software and hi-tech, etc
- Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey
- Numerous opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to LinkedIn Learning courses
- Knowledge-sharing with colleagues from EPAM's global tech communities
- English language courses
- 25 days holiday per annum
- 5 days of sick leave without medical certification
- Private health insurance for employees and discount for private health insurance for family members
- Discount for Fit Pass program
- Comfortable modern offices in Belgrade and Novi Sad or remote work from any location in Serbia
- Regular corporate and social events (parties, sport events, advanced CSR programs etc.)
- Learning programs for kids (eKids)
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, diverse community to help you discover your fullest potential.
No less important is our applicants' safety, well-being, and experience. Therefore, until further notice, all EPAM employment interviews will be conducted remotely. Our recruitment professionals and hiring managers are standing by to ensure a robust and engaging virtual candidate experience. We look forward to speaking with you!
