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MS Dynamics 365 CRM Functional Consultant - Remote Remote in Canada

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MS Dynamics 365 CRM Functional Consultant - Remote Description

Job #: 92194

We are looking for an experienced Consultant in MS Dynamics 365 Field Service , Power Apps products and responsible for process analysis, business requirements gathering, impact analysis and solution implementations.
Proven ability to work well with internal and external business partners as well geographically distributed teams is a must. Requires strong communication skills and the ability to build good relationships with key business and IT stakeholders as well as demonstrate leadership by aligning with client business goals.



  • Share business values of new MS Dynamics 365 solutions to a customer and can prove design to achieve business goals
  • Coordinate the preparation of customer proposals and statements of work, driving discovery and workshops
  • Proactively gather feedback from the key business users, understand the business and system gaps. Make recommendations and lead implementations for enhancements
  • Effectively communicate to the appropriate audience and build consensus around the recommended solutions
  • Manage customer expectations and relationships, and address customer issues during an engagement in cooperation with the project team
  • Prepare estimations on time frames, quality and quantity of resources required to successfully implement projects; develop project plan incorporating all project variables
  • Establish criteria concerning deliverability, performance, maintenance, design and costs
  • Assure governance of processes in delivery management and production as per selected delivery model
  • Perform price benchmarks and cost estimation and modeling of various technologies for consideration
  • Measure and improve delivery productivity
  • Build delivery timelines for multiple streams, analyzing internal/external dependencies


  • 7+ years of experience on a position of MS Dynamics 365 CRM Consultant/ Business Analyst
  • Strong knowledge of MS Dynamics 365 Field Service, Power Apps products
  • Experience in Finance domain as an advantage
  • Good knowledge of Microsoft project implementation methodologies
  • Strong experience working with distributed teams
  • Profound experience in onshore, nearshore, and offshore outsourcing and delivery models
  • Strong interpersonal skills


  • Extended Healthcare with Prescription Drugs, Dental and Vision Insurance, and Healthcare Spending Account (Company Paid)
  • Maternity/Parental/Adoption Leave Top-up
  • Life and AD&D Insurance (Company Paid)
  • Employee Assistance Program (Company Paid)
  • Unlimited access to LinkedIn learning solutions
  • Long-Term Disability
  • Registered Retirement Savings Plan (RRSP) with company match
  • Paid Time Off
  • Critical Illness Insurance
  • Employee Discounts
  • Employee Stock Purchase Program

About EPAM

  • EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

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