Responsibilities

• Work with client stakeholders and Subject Matter Experts to develop and write content for user support articles and learning experiences
• Write content for knowledge base sites, video scripts, and training materials
• Conceptualize learning deliverables and work with multimedia developers to create effective instructional assets (e.g., video, websites, eLearning interactives)
• Ensure all deliverables and products are professionally written, edited, and proofread
• Conduct QA reviews and pursue continuous improvement of processes
• Communicate regularly with client stakeholders, product owners, and SMEs, as well as internal EPAM teams and colleagues during the development process
• Build strong relationships with client stakeholders and internal teams to leverage tools and resources
• Partner with client to enhance, edit, and reformat legacy content and identify new opportunities for content creation
• Manage projects through all phases of their life cycle, including project initiation and requirements gathering, design, development, implementation, and project closure
• End-to-end responsibility for project delivery as well as governing the delivery across stakeholders, ensuring the overall solution is of top-notch quality

Requirements

• 2+ years of experience writing within multiple channels (help center, knowledge base, technical, scripts, web content, video, instructional design, etc.)
• Excellent written and verbal communication skills
• Ability to quickly process, analyze, and re-structure large amounts of information
• Experience writing technical content for Knowledge Bases, Help Centers, and user support content
• Engaging and motivated writer who can bring technical or conceptual content to life
• Knowledge of instructional design methodologies including but not limited to: ADDIE model, SAM, backward design, e-learning blueprint, design thinking, and interactive learning experiences
• Good eye for visual design and an understanding of experience design
• Equal facility for working independently and as part of a team
• Track record of being reliable, responsive, and client-centered
• Ability to work in a fast-paced environment while effectively managing and prioritizing multiple projects

Benefits

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)
• Paid Holidays - nine (9) total per year
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program
• If otherwise eligible, participation in the discretionary annual bonus program
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program

About EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

Additional

• This position operates in a remote capacity, but you must live within driving distance to an EPAM office. Your recruiter will discuss specific details about work location during the initial interview process