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Junior Service Desk Technician (Contact Center) Georgia

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Junior Service Desk Technician (Contact Center) Description

Job #: 82846


We are looking for a Junior Service Desk Technician with developed organizational skills. You will undertake analysis and resolution of incidents, which may range from straightforward questions to more complicated technical issues. Training and knowledge transfer will be provided.

What You’ll Do

  • Serve as an entry point to all requests from EPAM employees
  • Provide timely request fulfillment according to the workflow
  • Answer users’ questions via phone, email, and web app
  • Communicate with other teams
  • Be ready to work in shifts (night, early morning, and weekend shifts included)

What You Have

  • Time management and multitasking skills
  • Ability to adapt to changes of a different kind
  • English level – B2 and higher

We offer

  • Outstanding career development opportunities with a transparent roadmap to accelerate your journey
  • Knowledge sharing within the community of 61,600+ industry’s top professionals worldwide
  • Various opportunities for self-development: hard & soft skills internal training courses, mentoring programs, and unlimited access to 8,000+ LinkedIn Learning courses
  • Free English classes with certified teachers
  • Friendly team and enjoyable working environment
  • Competitive compensation
  • Regular assessments and salary reviews
  • Social package – medical & family care
  • 5 trust days a year (sick leave without a medical certificate)

About EPAM

  • EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to numerous innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to learn and grow continuously. No matter where you are located, you will join a dedicated, creative, and diverse community to help you discover your fullest potential

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