ServiceNow Consultant Sofia, Bulgaria
ServiceNow Consultant Description
Job #: 82689WHY EPAM?
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
DESCRIPTION
We are seeking a driven and innovative ITSM / ServiceNow Consultant to join our growing team and help design processes and consult clients on end-to-end solutions build on ServiceNow platform. In this role, you will play a key role on a variety of projects in ITSM, ITOM, HR and other business domains for customers all over the world.
What You’ll Do
- Drive requirement gathering and analysis
- Create User Stories / Requirements specifications
- Design and improve processes in ITSM and adjacent domains
- Serve as a process subject matter expert to the customer and members of the team
- Closely collaborate with various stakeholders and members of the team. Communicate requirements and act as a liaison between the customer and the development team
- Create and maintain process documentation
- Participate in pre-sales activities and demos
What You Have
- Experience in designing and improvement of processes in ITSM and adjacent domains
- Knowledge of UML, IDEF0, BPMN
- Strong communication, negotiation and presentation skills
- Solid understanding of Agile methodologies
- Solid understanding of ITIL
- Experience in working directly with technical and business stakeholders on the customer’s side
- Ability to perform work effectively and in due time
- Attention to details, diligence, ability to accomplish tasks fully
- Proactive position: ask questions; propose solutions; etc
- Experience with writing good documentation
- Relevant ServiceNow certification
- English at C1+ level
We offer
- Opportunity to engineer your future
- Personal development program that will allow you to be valued for your strengths
- Wide range of professional trainings and workshops
- Broad projects variety and possible mobility between projects over the time
- Collaborate in a multicultural environment and exchange best practices with colleagues around the world
- Varied social benefits; Sports, Transportation and Health programs
- Work-life balance and flexible schedule, team buildings and sport opportunities
- Modern office in the new Infinity Tower business center
- Remote By Design™ - we provide you with virtual working environment making you able to be productive and work from any location – being your home, a nice sunny terrace, summer or any of the EPAM offices all around the globe
Great! What's Next?
- Send us your up-to-date CV or LinkedIn profile, representing your skills and past projects’ achievements
- We’ll get in touch with you and help you ensure you’ve identified the most suitable role we have for you based on your strengths and passion
- We’ll invite you for follow up technical conversations with your potential future colleagues and/or project, which can be done face to face in a calm meeting room at our office or via video conferencing call from your cozy place
- At the end we will align how we can best proceed further in a mutual agreement
- P.S. Want to prepare better and Grow yourself? Check our training and development resources and tailor your own PDP – free for any passionate IT professional at https://grow.telescopeai.com
