Skip navigation EPAM

Senior IT Infrastructure Support Engineer New York, NY, USA

  • hot

Senior IT Infrastructure Support Engineer Description

Job #: 71078
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Senior IT Infrastructure Support Engineer. Scroll down to learn more about the position’s responsibilities and requirements.

Req. #259174165

What You’ll Do

  • Providing support to end-users to solve end user computing issues and facilitate resolution of IT-related issues
  • Local hardware management including installation, move, add and change (PCs, thin clients, notebooks, printers, servers)
  • Office infrastructure systems maintenance and software installation
  • Installing and configuring computer operating systems and applications
  • Server room maintenance and environment monitoring
  • Maintaining and updating hardware inventory
  • Follow all IT-related Work Instructions
  • Assist in preparation for external audits


  • BS degree in an associated field or other advanced certification along with equivalent experience
  • Ability to work in a distributed team environment
  • Excellent communication and customer service skills
  • Demonstrated ability to meet deadlines and SLAs
  • Ability to work under pressure
  • Knowledge of end user computing technology with a minimum of 2 years IT experience
  • Experience troubleshooting network client/server issues
  • Experience with desktops, thin clients and laptop hardware
  • Knowledge of Active directory, group policies
  • General understanding of IT Service Management practices involving service request management, change management, asset management, incident management, and problem management

What We Offer

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance


  • Depending on the position, EPAM employees may need to work at a client worksite or an EPAM office. To protect employees and help communities fight the COVID-19 pandemic, vaccination is required to visit a EPAM office in the US, and many of our clients have similar policies in place. Due to this, a COVID-19 vaccination may be necessary and when applicable, specific details will be discussed during the interview process which may include providing proof of vaccination. For candidates with exceptional circumstances that prevent them from getting the COVID-19 vaccine, we will offer alternative reasonable accommodation, where possible, which should be coordinated by your recruiter and discussed directly with an HR Representative

Hello. How Can We Help You?

Our Offices