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IT Support Analyst Krakow, Poland

IT Support Analyst Description

Job #: 66046
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


Currently we are looking for an IT Support Analyst for our Krakow office.

You’ll be working as a part of level 2 team in TOC organization, which supports platform called Molecular. Molecular is a brand-new mission critical platform which is being built with an aim to design, engineer and host a multi-tenant solution using technologies like Confluent Kafka, Elastic Search, Flank to name a few. We provide world class operational support to existing tenants and are working towards onboarding more with the focus on enhancing the technologies which will benefit the various businesses within the bank. The Krakow team will be a part of a global team located in UK, Singapore and Americas providing 24x5.5 support. A strong emphasis is placed on identifying and implementing improvements to resolve performance issues, bottlenecks, and other potential areas for optimization. The team works seamlessly with colleagues, developers, business analysts and project managers to identify and implement improvements to support procedures and tools to further enhance the availability and stability of this mission critical platform.


Our client is one of the largest investment banks in the world.


  • Support a high profile multi tenanted platform
  • Uphold high standards for timely issue resolution
  • Contribute expertise to the management of existing and new IT products and services
  • Define workarounds for known errors and initiate process improvements
  • Responsible for all aspects of incident resolution including impact analysis, root cause
  • Identification, escalation management, and effective communication with internal stakeholders


  • Previously worked in an environment providing continuity and stability in a global production organization
  • Experience in managing and resolving production issues in a timely manner to minimize impact
  • Managed change and risk to co-ordinate software releases into production
  • Reviewed and influenced design, architecture, standards, and methodologies across a distributed platform and infrastructure technology stack
  • Strong analytical, problem-solving, and synthesizing skills (you know how to figure stuff out)
  • A good understanding of Linux/Unix experience
  • Previous/hands on work experience With Kubernetes, Docker, Kafka and Elastic Search
  • Good to have exposure to Reinfer, Flink and Machine learning
  • A confident communicator that can explain technology to non-technical audiences
  • Capable of understanding client needs and translating this into products and services
  • Flexible, hands-on and proactive

Nice to have

  • Some exposure to cloud technologies like Microsoft Azure/AWS

We offer

  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • English language classes
  • Polish language classes for Foreigners
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
  • Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
  • Possibility to be involved in an international project
  • Remote work options
  • Mentoring programs with experts that will help you to grow
  • Discount on Apple products up to 10%
  • Relocation package for foreign applicants as well as for people relocating within Poland
  • Please note that only selected candidates will be contacted

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