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Senior IT Infrastructure Support Engineer Wroclaw, Poland or Remote

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Senior IT Infrastructure Support Engineer Description

Job #: 57747
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

The remote option applies only to the Candidates who will be working from any location in Poland.


Do you have a knack for incident and change management? Are you at your best when coordinating, collaborating, and supporting others? Do you like to interact? Currently we are looking for a Senior IT Infrastructure Support Engineer for our Wroclaw office.


Our client is one of the largest investment banks in the world.


  • Be the center point for monitoring, incident, request and change management across our global Data Center and Mission Critical Facility estate
  • Proactively monitor the Data Center Services environment for abnormalities and correlate cross-stream issues/events in real time
  • Actively monitor incident, request and change work queues and respond to Data Center issues using established protocols to coordinate resource or vendor response, update stakeholders, and drive timely resolution
  • Provide escalation and call-out support for Technology and Technology Operations Center business stakeholders
  • Interface with external service providers to resolve incidents and requests and analysis of trends/themes of the production environment
  • Use and enhancement of Data Center Services monitoring tools to improve real-time and predictive surveillance of the estate
  • Ad-hoc report generation and trend analysis
  • Align with either the APAC or EMEA/UK Regions


  • Information technology or mission critical facilities background
  • An understanding of Technology solutions and services such as networks, operating systems, infrastructure components, applications, and/or Mechanical/Electrical systems
  • Basic reporting systems skills needed, irrespective to toolset / technology. Ex. Excel, Tableau
  • Mission motivated and a strong collaborator
  • Fluent in Business English and able to communicate clearly & effectively verbally and in written materials

Nice to have

  • Monitoring platform experience. Ex. Splunk, NetCool, Building Management Systems
  • ITIL Foundation certified

We offer

  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • English language classes
  • Polish language classes for Foreigners
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
  • Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
  • Possibility to be involved in an international project
  • Remote work options
  • Relocation package for foreign applicants as well as for people relocating within Poland
  • Please note that only selected candidates will be contacted
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