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System Engineer / Big Data Support Engineer Krakow, Poland

System Engineer / Big Data Support Engineer Description

Job #: 57508
Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.


Currently we are looking for a Systems Engineer / Big Data Support Engineer for our Krakow office.


  • Provide support to customers using Cloud Platform products, solutions and APIs, including Big Data and related services
  • Provide technical assistance and support as part of a global 24x7-support organization
  • Work closely with engineers and product managers to improve the product and make our customers successful
  • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
  • Follow notification and escalation procedures
  • Follow standards for communications with business involving operational issues
  • Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
  • Work closely with internal support teams to improve cloud products at a senior level


  • Experience involved with projects where big amounts of data processing are imperative
  • Experience working with at least one Big Data technology (Hadoop, MapReduce, HDFS…)
  • Knowledge of NoSQL databases and big data querying tools like Pig, Hive, Impala
  • Good understanding of distributed computing principles
  • Proficient in at least one programming language (Java, Python)
  • Experience troubleshooting and solving complex technical problems
  • Familiarity with web protocols (HTTP, TLS/SSL etc.)
  • Upper-Intermediate/Advanced English level (B2/C1)
  • Understanding of cloud environments

We offer

  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • English language classes
  • Polish language classes for Foreigners
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
  • Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
  • Possibility to be involved in an international project
  • Remote work options
  • Relocation package for foreign applicants as well as for people relocating within Poland
  • Please note that only selected candidates will be contacted
Learn more about EPAM in Poland

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