Lead Support System Administrator

Mexico City, Mexico

Ranked as #12 on Forbes’ List of 25 Fastest Growing Public Tech Companies for 2017, EPAM is committed to providing our global team of over 24,000 people with inspiring careers from day one. EPAMers lead with passion and honesty, and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


You are curious, persistent, logical and clever – a true techie at heart. You enjoy living by the code of your craft and developing elegant solutions for complex problems. If this sounds like you, this could be the perfect opportunity to join EPAM as a Lead Support System Administrator. Scroll down to learn more about the position’s responsibilities and requirements.

Responsibilities

  • Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services;
  • Provide technical assistance and support as part of a global 24x5-support organization;
  • Work closely with Engineers and Product Managers to improve the product and make our customers successful;
  • Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management;
  • Provide technical and developer support to customers using Cloud Platform products, solutions and APIs;
  • Follow notification and escalation procedures;
  • Follow standards for communications with business involving operational issues.

Requirements

  • At least 5 years’ experience as a Systems Engineer or a combination of Networking and System Administrator;
  • Strong knowledge of Linux/UNIX and Windows Server;
  • Familiarity with shell scripting;
  • Familiarity with multitasking and multiprocessing;
  • Experience in VMs (Google Compute Engine, VMware, Amazon EC2 etc;
  • Coding ability in one or more languages (Java, Python, C++ etc.);
  • Capable to setup monitoring, conduct performance audit and performance optimization;
  • Strong understanding of administration (user accounts, permission models, access control);
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.);
  • Experience troubleshooting Linux performance (CPU, memory, I/O);
  • Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace);
  • Be able to design, deploy, follow, explain and enhance defined ITIL/ITSM processes in his team as well as linked teams. Knowledge of Software development processes and methodologies;
  • Provide tactical vision. Expected to be self-managing, take technical responsibility for a subsystem or a whole project, work without supervision and test his work thoroughly using test cases;
  • Familiarity with SQL;
  • Familiarity with cloud computing;
  • Strong business ownership and customer focus.

Nice to have

  • Familiarity with BigQuery, Cloud Storage and CloudSQL;
  • Familiarity with software commonly used on VMs (MongoDB, Hadoop etc.);
  • Experience in deploying and managing distributed systems and clusters;
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.);
  • Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement.

We offer

  • Career plan and real growth opportunities in the company;
  • Hired directly by EPAM;
  • 100% under payroll;
  • Law benefits (IMSS, INFONAVIT, 15 days December, bonus, 25% vacation bonus, Mexican holidays plus December the 24th and 31st);
  • Major medical expenses insurance;
  • Dental insurance;
  • Life insurance;
  • 13 % employee savings fund;
  • Vacations starting with 10 days plus 2 floating days;
  • 30 days leave for the following purposes: maternity leave/adoption;
  • 5 days for regular paternity leave or adoption;
  • Constant training and certifications;
  • Flexible work schedule;
  • Relaxed dress code;
  • Mobility plan with our other sites (25 countries);
  • Relocation plan within México;
  • Grocery coupons. Added to the monthly benefits once the probation period has been passed successfully.

Why EPAM?

EPAMers appreciate our flexible work environment, great benefits, and opportunities to thrive. 

Life@EPAM

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