Junior Service Desk Technician

Minsk, Belarus

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for a Junior Service Desk Technician for our Minsk office to make the team even stronger.

Requirements

  • Good command of English (Upper-Intermediate and higher level);
  • Excellent communication skills. Ability to communicate and build conversation in a polite, professional and encouraging manner, stay cool-headed in tough situations, especially during the phone calls;
  • Experience in 1st line ( or 2nd line non-tech) support;
  • Stress-resistance;
  • Business written communication skills;
  • Experience in verbal communication with foreign customers;
  • Ability to work in a team and think as a team;
  • Multitasking;
  • Analytical skills;
  • Ambitiousness (in a good sense of the word, ability to realize, that his/her career opportunities depend on his/her hard work and contribution);
  • Organizational skills;
  • Ability to prioritize the tasks;
  • Responsibility;
  • Fast reaction and ability to adapt to changes of different kind;
  • Good knowledge of ITIL event and incident management processes is a plus;
  • CRM knowledge is a plus.

We offer

  • Experience exchange with colleagues all around the world;
  • Vast opportunities for self-development: free English and German classes, wide range of professional and soft-skills trainings and workshops, partial grant of certification cost;
  • Competitive compensation depending on experience and skills;
  • Regular assessments and salary reviews;
  • Social package – medical care, sports, family care;
  • Opportunities for self-realization;
  • Friendly team and enjoyable working environment;
  • Flexible working schedule;
  • Corporate and social events.

Why EPAM?

EPAMers appreciate our flexible work environment, great benefits, and opportunities to thrive. 

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