Account Manager

Toronto, Canada

Striving for excellence is in our DNA. Since 1993, we have been helping the world’s leading companies imagine, design, engineer, and deliver software and digital experiences that change the world. We are more than just specialists, we are experts.

DESCRIPTION


Currently we are looking for an Account Manager for our Toronto office to make the team even stronger.

EPAM is seeking an Account Manager to manage EPAM’s relationship and delivery with one of our largest enterprise accounts. As an Account Manager, you will be integral to the current delivery of EPAM’s complex software solutions as well as the future growth and development of EPAM accounts. The Account Manager is a critical role, overseeing multiple projects of varying size and scope, the associated people and budgets and ensuring their alignment within our accounts. Beyond strong management abilities, the successful Account Manager will act as the face and voice of EPAM, working closely with client senior executives and stakeholders. This will require polish, tact and a customer centric approach. You will be active in helping shape the vision for client solutions and ensuring delivery meets this vision.

As an Account Manager, you will simultaneously manage and ensure deliveries and actively grow EPAM’s presence. You must have a strong interest in and knowledge of technical delivery and be excited to leverage this in order to help our customers change the way they do business for the better.

Responsibilities

  • Manage and report upon the delivery of Professional Services and software projects using best practices, strategies and solutions;
  • Be responsible for the overall service delivery to accounts, including but not limited to meeting and improving service levels;
  • Sole accountability for a portfolio of projects, conduct negotiations with the clients for new, add-on and existing services to ensure commercial viability and realistic expectation setting;
  • Be the point of final escalation for account and project issues and roadblocks.

Requirements

  • Demonstrated ability to manage and grow a client portfolio;
  • 7-10 years of related work experience;
  • 7+ years of engagement management experience with expertise in IT service delivery;
  • Successfully identified and converted new opportunities within managed clients;
  • Understanding of Professional Services and delivering services to a customer;
  • Experience developing, negotiating and then executing SOWs;
  • Able to communicate at an executive level with the various technical and business agents;
  • Strong customer service and teamwork. A professional demeanor that maintains and enhances professional relationships;
  • The ability to lead strategically and independently without oversight;
  • Strong pre sales experience with the ability to articulate unique and valuable differentiators;
  • Ownership of profit and loss for accounts of $10M+;
  • Experience managing geographically dispersed delivery teams;
  • Strong history of delivering technical and complex software solutions;
  • Ability to take failures in stride and adapt to an ever changing landscape;
  • 10+ years’ experience with and a deep understanding of the SDLC;
  • Experience leading Agile/Scrum deliveries;
  • History of delivering digital transformations;
  • Deep understanding of developing enterprise class software solutions.

Why EPAM?

EPAMers appreciate our flexible work environment, great benefits, and opportunities to thrive.

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